Terms of service

1. Scope and Applicability

These Terms of Service (“Terms”) apply to all orders placed through the Persian Essence online store (the “Store” or “Provider”). The Store operates exclusively online and sells custom-designed products produced on a print-on-demand basis.

By placing an order, you agree to these Terms in the version valid at the time of purchase. Deviating or supplementary terms of the customer shall not apply unless expressly agreed in writing by the Provider.

2. Contracting Party

The purchase contract is concluded with:

Persian Essence
Fürstenwalder Poststr. 90
15234 Frankfurt (Oder), Germany
support@persianessence.org
www.persianessence.org

3. Products and Customisation

Persian Essence offers made-to-order products such as t-shirts, hoodies, canvases, and other apparel or accessories.

  • All products are produced only after an order is placed
  • Colours, sizing, and print placement may vary slightly due to production processes
  • Product images shown in the Store are digital mockups and serve as visual representations

Such variations do not constitute defects unless they significantly deviate from the product description.

4. Offer and Contract Conclusion

The presentation of products in the Store does not constitute a legally binding offer, but an invitation to place an order.

A binding purchase contract is formed when you submit an order via the Store checkout and payment is successfully completed and confirmed.

Order confirmation emails serve as acknowledgement and do not constitute acceptance unless payment is confirmed.

The Provider reserves the right to reject orders in cases of pricing errors, technical issues, or suspected misuse.

5. Prices and Payment

All prices displayed in the Store are shown in the applicable currency, include statutory VAT where required, and exclude shipping costs unless stated otherwise.

Accepted payment methods include credit and debit card, PayPal, and other methods offered by Shopify Payments.

Payment is due immediately upon ordering. Orders will not be processed until payment has been received.

6. Production, Shipping, and Delivery

Production

All products are manufactured on demand through the global fulfilment networks of Printify and Gelato. Production typically takes 2 to 5 business days.

Shipping

Estimated delivery times, including production and transit, are approximately 5 to 10 business days within the EU. International delivery times vary depending on destination and customs processing. Delivery times are estimates and are not guaranteed.

Transfer of risk

The risk of accidental loss or deterioration of the goods passes to the customer upon handover of the goods to the shipping carrier.

7. Right of Withdrawal (EU Consumers)

Consumers within the European Union have a statutory right of withdrawal of 14 days from receipt of goods in accordance with Directive 2011/83/EU.

Exclusion of withdrawal

The right of withdrawal does not apply to goods that are made to the consumer’s specifications, or clearly personalised products, provided the customer was informed of this exclusion prior to purchase.

Details regarding returns, cancellations, and refunds can be found in our Return and Refund Policy.

8. Returns, Refunds, and Defective Items

Because our products are made to order, returns due to size selection errors or change of mind are generally not accepted.

Refunds or replacements are issued in cases of:

  • Manufacturing defects
  • Incorrect items received
  • Items damaged during transit

Claims must be submitted within 7 days of delivery and include photo evidence.

9. Liability

The Provider shall be liable without limitation for damages resulting from intent or gross negligence, and for injury to life, body, or health.

In cases of slight negligence, the Provider is liable only for breaches of essential contractual obligations, and limited to foreseeable damages typical for the contract. Any further liability is excluded to the extent permitted by law.

10. Data Protection and Privacy

Personal data is processed in compliance with the General Data Protection Regulation (GDPR), solely for order processing, payment handling, shipping, and customer support. Further details can be found in our Privacy Policy.

Consent to data processing may be withdrawn at any time by contacting support@persianessence.org.

11. Intellectual Property

All designs, images, logos, and content offered by Persian Essence are protected by copyright and intellectual property laws.

Any reproduction, distribution, or commercial use without prior written consent is strictly prohibited. Purchasing a product does not transfer any intellectual property rights to the customer.

12. Third-Party Services

The Store relies on third-party platforms and services, including but not limited to:

  • Shopify — e-commerce platform
  • Printify and Gelato — print-on-demand fulfilment
  • Payment providers such as PayPal and Stripe

The Provider is not responsible for service disruptions beyond its reasonable control caused by these third parties.

13. Amendments to the Terms

The Provider reserves the right to amend these Terms at any time. Changes apply only to orders placed after the updated Terms have been published.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Where legally permissible, the place of jurisdiction is Frankfurt (Oder), Germany. This does not affect the statutory right of consumers to bring proceedings in their own country of residence.

15. Severability Clause

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain unaffected.

Last updated: September 2026